> For the complete documentation index, see [llms.txt](https://docs.allscale.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.allscale.io/supplement-material/help-and-support.md).

# Help and Support

### FAQ

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<summary>1. <strong>Do I need to fund my account before payroll runs?</strong></summary>

**Yes.** You must have sufficient balance **before the scheduled pay date** for payroll to be processed successfully.

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<summary>2. <strong>What payment methods does AllScale support?</strong></summary>

**Currently:** Fiat via wire transfer\
**Coming soon:** Stablecoin deposits (e.g., USDT, USDC)

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<summary>3. <strong>What happens if I forget to approve payroll?</strong></summary>

Payroll will remain in **draft** and will not be processed. AllScale will remind you 48 hours before the due date.

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<summary>4. <strong>How do I fix a failed payroll due to insufficient funds?</strong></summary>

Top up your account and click **“Retry”** in the Payroll tab. AllScale will attempt to reprocess it automatically.

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<summary>5. <strong>Can I edit a team member’s info or wallet address?</strong></summary>

Not yet. This feature is coming soon. In the meantime, contact the AllScale team to request updates.

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<summary>6. <strong>How will I know if something goes wrong with payroll or deposits?</strong></summary>

You’ll receive an **instant notification** via email and your AllScale dashboard with guidance on how to resolve it.

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<summary>7. <strong>Where can I download payroll invoices and receipts?</strong></summary>

Go to the **Payroll** tab.

* Upcoming payrolls = **Download Invoice**
* Completed payrolls = **Download Receipt**

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<summary>8. Can employees be paid on different schedules?</summary>

**No.** All employees are included in a **single company-wide payroll cycle**.\
This means everyone is paid on the **same schedule**, rather than individually or on-demand.\
This helps ensure consistency, simplifies processing, and prevents payment delays.

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Don't see your question? email: <hi@allscale.io> and let us help you.