🛠️Help and Support

When at doubt, don't hesitate to contact our 24/7 support

FAQ

1. Do I need to fund my account before payroll runs?

Yes. You must have sufficient balance before the scheduled pay date for payroll to be processed successfully.

2. What payment methods does AllScale support?

Currently: Fiat via wire transfer Coming soon: Stablecoin deposits (e.g., USDT, USDC)

3. What happens if I forget to approve payroll?

Payroll will remain in draft and will not be processed. AllScale will remind you 48 hours before the due date.

4. How do I fix a failed payroll due to insufficient funds?

Top up your account and click “Retry” in the Payroll tab. AllScale will attempt to reprocess it automatically.

5. Can I edit a team member’s info or wallet address?

Not yet. This feature is coming soon. In the meantime, contact the AllScale team to request updates.

6. How will I know if something goes wrong with payroll or deposits?

You’ll receive an instant notification via email and your AllScale dashboard with guidance on how to resolve it.

7. Where can I download payroll invoices and receipts?

Go to the Payroll tab.

• Upcoming payrolls = Download Invoice

• Completed payrolls = Download Receipt

8. Can employees be paid on different schedules?

No. All employees are included in a single company-wide payroll cycle. This means everyone is paid on the same schedule, rather than individually or on-demand. This helps ensure consistency, simplifies processing, and prevents payment delays.

Don't see your question? email: [email protected] and let us help you.