⚙️FAQ

When at doubt, don't hesitate to contact our 24/7 support

Account Registration & Compatibility

Why can't I complete registration? What platforms does AllScale Pay support?

AllScale Pay uses PASSKEY for account verification, providing you with a more secure and convenient payment experience.

Currently, only devices and systems compatible with PASSKEY standards are supported.

Supported System Versions:

• iOS 16.0 and above

• Android 9.0 and above (requires Google Play Services)

• Windows 11

Supported Browser Versions:

• Chrome 67 and above

• Safari 14 and above (iOS only - macOS Safari not currently supported)

Other system versions and browsers are not currently supported.

If you cannot complete registration, please:

1. For Android users: Ensure Google Play Services is installed and updated. Your device's camera app needs to support the latest security features (PRF functionality) to work properly.

2. For macOS users: Use Chrome browser instead of Safari (macOS Safari does not support PASSKEY features)

3. Check if your device's system version meets the minimum requirements listed above

4. Update your browser to the latest version

5. Ensure PASSKEY is enabled on your device (fingerprint or face recognition)

6. Try using browser's private/incognito mode

7. Temporarily disable third-party password manager extensions (such as Bitwarden, KeePass, etc.)

Still having issues? Please fill out our bug report form with your device and system information so we can better assist you.

We are working to expand platform compatibility to serve more users with secure and convenient payment services.

​Wallet Features

I've deposited tokens, but why don't they show in my balance?

Currently, the wallet interface only displays USDT balances. Display functionality for other tokens is under development - please stay tuned for future updates. Your tokens are safe; they're just temporarily not displayed in the interface.

If I deposited non-stablecoin tokens (such as SOL) or tokens on unsupported chains, how can I withdraw them?

You can retrieve your tokens through the following steps:

1. Go to the [Security] page

2. Click [Secret Phrase] → [Export] to export your private key

1. Import the private key into other wallet applications (such as MetaMask, Trust Wallet ) to manage your tokens

I have a balance in my wallet interface, but why can't I Send to other addresses?

Currently, the Send function only supports the Ethereum (ETH) network. Support for other blockchain networks (including but not limited to BSC, Solana, etc.) is under development.

I deposited tokens on the APTOS chain, how can I withdraw them?

You can retrieve your assets on the APTOS chain through the following steps:

1. Go to the [Security] page

2. Click [Secret Phrase] → [Export] to export your private key

1. Import the private key into APTOS-supported wallet applications (such as Petra Wallet)

2. You can then manage and transfer your APTOS chain assets in that wallet

Please rest assured that your assets are safe. We are currently developing support for APTOS and other blockchain networks.

Does AllScale Pay know my private key?

No. AllScale Pay is a 100% non-custodial wallet architecture solution leveraging PassKey technology, giving you complete control over your private keys. We cannot access your private keys, ensuring that your token security is entirely under your control.

Invoice Features

Why does the amount shown on the Invoice differ from what I entered?

The amount displayed on the Invoice includes your base amount plus gas fees and service fees.

Why do customers need to provide personal information when paying with credit cards?

This information is required by third-party payment processors (such as credit card processing institutions) for:

• Identity verification and anti-money laundering checks

• Compliance with financial regulatory standards

• Fraud prevention

AllScale Pay does not store this sensitive information - all data is transmitted directly to licensed third-party processors.

Any additional fees incurred during the payment process are charged by the third-party payment service providers, not by AllScale Pay.

I'm a Allscale Pay user, why can't I pay Invoices sent to me by others?

Currently, AllScale Pay's invoice payment functionality only supports the Ethereum (ETH) network. To pay invoices, you need to have tokens on the Ethereum mainnet.

Solutions:

Option 1: Transfer tokens to ETH network Use cross-chain bridges or exchanges to convert your tokens from other networks (such as BSC, TRON, Solana, etc.) to Ethereum mainnet, then make the payment.

Option 2: Use alternative payment methods

• Credit card payment

• Other supported payment options

Option 3: Wait for multi-chain support We are developing support for additional blockchain networks.

Note: If you accidentally deposited tokens to unsupported networks in your AllScale wallet, refer to our withdrawal guide for recovery instructions.

Upcoming Features

We are actively developing the following features:

• Multi-currency display support: Balance display for USDC and other stablecoins

• Multi-chain network support: Send functionality for more blockchain networks

• Platform compatibility expansion: Support for more operating systems and devices

Need Help?

If you encounter other issues or need technical support, you can:

• Contact us through our Telegram Support channel or Discord channel

• Check our user documentation

We are committed to providing you with the best stablecoin payment experience.