❓Affiliate FAQ

Account & Participation

Why can't I access the Affiliate Program yet?

The Affiliate Program may be rolled out in stages. Access may depend on account status, region, eligibility, or internal approval.

Do I need an AllScale account to join?

Yes. You must have an AllScale account in order to participate in the Affiliate Program.

Can any user become an affiliate?

Yes. However, AllScale reserves the right to deny participation based on program requirements.

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Referral Attribution

When does a referral count?

A referral generally counts only when the referred merchant is successfully attributed to your referral link and becomes a qualified referral under the program rules. The commission schedule for that referral starts when the merchant activates AllScale Checkout.

Does merchant registration alone count as a successful referral?

No. Registration alone does not necessarily qualify. The merchant must usually complete onboarding and activate AllScale Checkout.

What if multiple people refer the same merchant?

Credit goes to the first affiliate who referred the merchant, as long as the referral remains active.

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Rewards

How much can I earn?

Eligible affiliates may earn revenue share based on qualified platform fees from qualified referred merchants according to the following schedule:

• Year 1: 25%

• Year 2: 15%

• Year 3: 10%

• Year 4 onward: 5%

Each commission tier is calculated per referred merchant, starting from that merchant’s AllScale Checkout activation date.

What benefit does the referred merchant receive?

Eligible referred merchants may receive a 10% fee discount during their first 3 months, subject to program terms and eligibility.

Also, merchant can get a one-off $2,000 cashback upon reaching $1,000,000 in processed settlement volume.

Do I earn rewards on every transaction from a referred merchant?

Not always. Only qualified transactions that meet program requirements are included.

When will I receive my payout?

Payout timing depends on reconciliation, settlement status, internal review, and the applicable payout schedule. Currently it's settled on a monthly basis.

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Restrictions

Can I refer myself?

No. Self-referrals and similar abusive behaviors are not allowed.

Can I create multiple accounts to earn more rewards?

No. Creating or using multiple related accounts to generate artificial rewards is prohibited.

Why were some rewards not counted or adjusted?

Rewards may be withheld, excluded, or adjusted if the associated referral or transaction is found to be ineligible, suspicious, refunded, reversed, or otherwise non-compliant.

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Support

Where can I ask for help?

If you need support, please contact the AllScale team through your existing relationship manager or official support channel.

• Email: [email protected]

• Discord: https://discord.com/invite/allscale